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Turn your institution’s website into an AI chatbot in less than 60 seconds
Try our free interactive demo and build a chatbot that’s 100% unique to your educational institution.
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Now, Meet Mio AI Guide for scaling support and outcomes
Engage inbound traffic 24/7, handle inquiries across the funnel, reduce wait times, and minimize dependence on human support while improving your student experience.
Engages website visitors, lowering marketing cost
Deliver the experience students expect. Mio AI engages every visitor the moment they land, responding with relevant and personalized answers, meaning no wait times, reduced drop off, and maximized ROI from ad spends with timely conversations that convert.
Nudges applicants down the funnel, reduces friction
Student queries can be small, complex, or simply never-ending. Mio AI Guide handles every one of them with full awareness of each student’s journey. So your teams can focus on strategic, high-value interactions.
Built for the realities of enrollment
Ready to plug into your systems, reflect your brand, and scale support from day one
24*7 available
Handles everything from midnight queries to last-day chaos.
Multi-lingual Support
Adapts to students and their parents, in their preferred language.
Keeps humans in the loop
Connect students with the right resource when needed.
Easy and fast deployment
Set up in minutes and configure effortlessly without any technical expertise needed to go live.
Integrated with Meritto CRM
Knows the student’s journey, stage, and intent before replying, for contextual replies every time.
Capture, qualify, and sync leads to build a pipeline ready to convert
Mio AI Guide doesn’t just respond, it listens, qualifies, and captures intent. Every website conversation is converted into a lead, verified in real time, and synced straight into your CRM.
- Your team gets a pipeline of ready-to-work leads, without any manual data entry and no missed follow-ups.
Keeps humans in the loop for accuracy and experience
In a high-stakes, high-emotion environment like education, it detects intent, urgency, or hesitation and instantly routes students to a human when it matters most. Additionally, your team can also step in anytime, with full visibility into every live conversation.
- Prioritize high-value conversations, reduce wait times, and improve first-contact resolution, while Mio AI handles the rest at scale.
Real-time insights for visibility into conversations and coverage
Get a real-time view of how Mio AI Guide is engaging your students, and how much manual effort it’s saving your teams. See how many conversations were handled, in which languages, and across what channels, along with volume trends, engagement hours, and more.
- Use live data to optimize workflows, allocate resources smarter, and continuously improve support outcomes.
Getting started is easy
Ready to plug into your systems, reflect your brand, and scale support from day one
Setup
AI agents ready to be deployed. You just have to define the tone, role, and appearance that fit your institution.
Train
Tailor the agent to sound & act like you. Upload your Website, FAQs, docs, & anything a student might ask about.
Deploy
Go live on your website, portals, and workflows. Track real conversations and update knowledge from one interface.
Enterprise-grade security and control, The way it should be built for institutions
Mio AI Guide operates within clear, configurable guardrails. You decide how it should respond, what it can access, and where human teams step in. Trained only on approved content and aligned to your policies, it ensures every conversation stays secure, compliant, and on-brand.
Frequently Asked Questions
Get answers to frequently asked questions about everything we do.
Mio AI Guide is Mio AI’s conversational AI agent for student-facing engagement. It answers queries, captures and qualifies enquiries, and guides students towards relevant next steps across defined enrollment journeys.
Mio AI Guide is a conversational AI chatbot built for student-facing engagement in education. It enables educational organisations to deploy specialised AI agents that can answer questions, understand student intent, capture enquiries and guide users through relevant next steps across websites and student portals.
As part of the Mio AI platform, it works with education-specific knowledge, context and workflows rather than operating as an isolated website chatbot.
Mio AI Guide combines conversational AI with education-specific knowledge, student context and defined enrollment goals.
It can understand intent, maintain context across follow-up questions and guide students towards relevant actions. Educational organisations can configure specialised agents with their own roles, knowledge and guardrails, enabling a more relevant experience than using one scripted chatbot for every student and every query.
Mio AI Guide allows educational organisations to deploy specialised agents for different student needs and knowledge areas.
For example, an Admissions Agent can answer programme and application questions, while Fee and Scholarship or Hostel and Accommodation agents can manage queries related to their respective areas. Mio AI Guide can identify the student’s intent and direct the conversation to the relevant agent, creating one connected experience instead of separate chatbots.
Mio AI Guide can handle approved queries related to programmes, eligibility, admissions, applications, fees, scholarships, hostel facilities, accommodation and other institution-specific information.
The queries each agent can answer depend on its assigned role and approved knowledge. Institutions can create specialised agents for common journeys or configure their own agents around additional student needs.
Educational organisations can connect approved sources such as website content, FAQs, documents and other relevant institutional information to Mio AI Guide.
Each agent can be assigned the knowledge required for its specific role. This helps keep answers relevant to the query while preventing an agent from drawing on information outside its defined purpose. Institutions can update the connected knowledge as programmes, policies and admission information change.
Mio AI Guide can use relevant context from the enquiry-to-enrollment journey in Meritto, depending on the agent, student touchpoint and configured workflow.
This may include information such as the student’s programme interest, enrollment stage and previous interactions. Connected context helps the agent provide more relevant guidance and reduces the need for students to repeatedly explain where they are in their journey.
Yes. Mio AI Guide can capture enquiry details and qualify student interest through a natural conversation.
Instead of presenting every visitor with the same static form, the agent can ask relevant questions, understand programme interest and capture the information required for the defined journey. The resulting context can help enrollment teams identify and follow up with relevant opportunities.
Educational organisations configure the role, approved knowledge, tone, behaviour and guardrails for each agent.
These controls determine what an agent can answer, how it should communicate and when human intervention is required. Different agents can have different instructions and knowledge boundaries while maintaining the institution’s overall voice and communication policies.
Yes. Institutions can define when an agent should involve a human team member, such as when a query falls outside its approved knowledge, requires judgment or indicates that a student is ready for direct assistance.
The available conversation context can accompany the handover, helping the team understand what the student asked and what has already been discussed.
Mio AI Guide can be deployed across supported student-facing digital touchpoints, including institutional websites and student portals.
Educational organisations can configure which agents should appear on different pages or touchpoints. This allows the experience to reflect the student’s likely intent, such as programme discovery on a website or application assistance within a portal.
Mio AI Guide is built for educational organisations that need to engage and guide students across digital journeys, including universities, colleges, Pre-K and K-12 schools, coaching and test-preparation institutes, EdTech providers and education consultants.
